Chargebacks

Chargebacks

Chargebacks

What is a fallback transaction?

A fallback transaction happens when the cardholder inserts a chip card into an EMV compliant device, but there is a fault with the chip. The device cannot r...

How can I avoid chargebacks?

You can avoid chargebacks by using the following best practices: Do: Obtain the cardholder’s signature to confirm they received the merchandise in good c...

What can a keyed entry or MOTO merchant do to avoid chargebacks?

In addition to the best practices described in How can I avoid chargebacks?, keyed-entry or MOTO merchants should follow these additional best practices. D...

What can an e-Commerce merchant do to avoid chargebacks?

In addition to the best practices described in How can I avoid chargebacks?, e-Commerce merchants should follow these additional best practices. Do: Clea...

What can a retail merchant do to avoid chargebacks?

In addition to the best practices described in How can I avoid chargebacks?, retail merchants should follow these additional best practices. Do: Ensure t...

What can a recurring billing or service-based merchant do to avoid chargebacks?

In addition to the best practices described in How can I avoid chargebacks?, recurring billing or service-based merchants should follow these additional bes...