Online Solutions

Cayan Payment Cartridge

Cayan Payment Cartridge

Does the Payments Portal work with Salesforce?

Yes. Using the Cayan Payment Cartridge you can integrate the SFCC Business Manager with our Payments Portal, so that you can manage your transactions and or...

How do I open the Payment Cartridge on Salesforce?

You can open the Payment Cartridge from the Merchant Tools menu. Click the Select a Site drop-down arrow1. Select the site you want to manage. Click the...

How do I search for orders using the Payment Cartridge?

You can search for orders using the Orders page, there are three search methods available: View the most recent orders Search for an order using its orde...

How do I view transaction details using the Payment Cartridge?

You can view details for each order by selecting its Order Number. Details include: Reference number Status Order Date Created by Email Payment Statu...

How do payments work with the Payment Cartridge?

The Payments Portal handles payments in different ways, depending on the type of goods or services that the customer is purchasing with their order. Physic...

How do I capture payments with the Payment Cartridge?

Capturing payment for orders with single-tender transactions Step 1. On the Orders page, select the Order Number of the order you want to view. Step 2. Fr...

How do I void an order using the Payment Cartridge?

You can void orders using the Void button. When you void an order, the Payment Cartridge does the following: Step 1. Refunds any gift card payments Step 2...

How do I refund an order using the Payment Cartridge?

You can refund all, or part of, an order’s transactions using the Refund button. You must refund each transaction separately, and you can choose to refund e...

Why can I not void an order?

You cannot void an order that has settled transactions, try refunding the transactions instead.

Why can I not capture a payment?

If you cannot capture a payment, contact our Customer Support Team.