Can I use my Genius device to refund transactions when the customer is not present?
Yes. By default, your Genius device does not allow you to manually enter a customer’s card details when you refund a transaction. To turn on this function for your device, contact our Genius Support Team.
To refund a transaction when the customer is not present:
Step 1. Use your POS to refund the transaction.
Step 2. When Genius prompts for a card, use the Genius device to type the card details.