Does my Genius device allow fallback transactions?
Yes. If a customer attempts to pay by dipping their EMV card and your Genius device cannot read the EMV chip, it prompts the customer to remove their card and try again. After three attempts, Genius prompts the customer to remove their card and swipe it instead.
You can turn off fallback transactions on your Genius device. For more information about turning off fallback transactions, contact our Genius Support Team.