Genius

Genius

  • How do I set up my Genius device?

    To set up your Genius device, you need to: Attach the cables to your Genius device Set the IP address for your Genius device Set up your POS with your G...

  • How do I check my Genius device is ready to use?

    Before using your Genius device, we recommend you do the following: Check your Genius device has an IP address and a host name Run a test to check your G...

  • How does my Genius device work?

    Note: Your Genius device does not share any sensitive cardholder data with your POS.  Your POS sends information about the transaction to your Genius d...

  • How do I view transactions that I ran on my Genius device?

    To view transactions that you ran on your Genius device, visit the Payments Portal at https://tsys.accessaccountdetails.com/sign-in.

  • How does the Genius device work with my network?

    The Genius device is a payment terminal that connects to your local network using a standard Ethernet cable. We configure Genius with the same gateway crede...

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  • How do I replace the battery in my Genius Handheld device?

    Discharging the old battery Before installing the new battery, we recommend that you fully discharge your old one. To help speed up the discharge process, ...

  • How do I care for the battery in my Genius Handheld device?

    Taking good care of the lithium-ion battery in your Genius Handheld™ device can prolong its life, and prevents hazardous battery failures. To make sure that...

  • How do I dispose of the old battery from my Genius Handheld device?

    If your battery does not show signs of damage or swelling Open a web browser and navigate to www.call2recycle.org/locator/ to find your nearest battery rec...

  • How do I use Genius Mini with my mobile device?

    To use Genius Mini with an mobile device, you need to install the Genius Mini application and a mobile POS application. You can download the Genius Mini app...

  • How do I pair my Genius Mini with my mobile device?

    Important: You must use the Genius Mini application to pair Genius Mini with your mobile device. The Genius Mini application does not recognize your Genius ...

  • How do I find out my device's IP address when using Genius Mini?

    When using the Genius mobile application, you can find out your device’s IP address using the Info menu. From the splash screen, tap Info. Splash scree...

  • How do I connect my mobile POS to Genius Mini?

    You must install your mobile POS application on the same device you have paired with Genius Mini. You need to enter your device’s IP address when configurin...

  • Can I check if my Genius Mini is connected to my mobile device?

    You can check if your Genius Mini is connected to your Apple device using the Info menu of the Genius Mini Application. From the splash screen, tap Info. ...

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