Managing my Account

Managing my Account

  • How do I avoid downgrades?

    Avoiding downgrades ensures that you are paying the lowest possible transaction fees. A transaction can fall into one of three rate categories, and processo...

  • My business recently changed from a sole proprietorship to an LLC. How do I update my account?

    This is a legal change. You need to fill out paperwork detailing the change, and provide any supporting documents to us.

  • I recently moved my business. How do I update my terminal to print the correct address?

    To update the address of your business: Complete the request form and return it to us via email or fax.  To keep your account secure, you must verify you...

  • I am selling my business, but the new owner would like to continue on with your services. How do we make this change?

    To transfer business ownership, contact our Customer Support Team.

  • How do I add or remove PIN debit, EBT, Voyager/Wex or American Express/Discover?

    To add or delete any one of the above, contact our Customer Support Team.

  • How do I cancel my account?

    To cancel your account, contact our Customer Support Team.

  • How do I re-order supplies?

    To re-order supplies, contact our Customer Support Team. When you call us, follow the prompts and let us know if you are a Merchant Club member.

  • Who can I contact for support with my invoicing solution?

    For support with your invoicing solution, contact the NMI Invoicing Solution team.

  • How do I update my telephone number?

    To update the phone number for your merchant account: Complete the change request form on this page.  To keep your account secure, you must verify your ...

  • How do I reset my Merchant Portal password?

    Step 1. Use a web browser to go to https://portal.cayan.com/login/. Step 2. From the Merchant Portal tile, click LOGIN >>. Step 3. Click Trouble Log...